Privacy Policy
Effective Date: April 12, 2023
Last Updated: June 8, 2026
Alberta Institute for Male Enhancement, also referred to as AIME, “we,” “our,” or “us,” respects your privacy and is committed to protecting the personal information you share with us through our website, clinic communications, consultation forms, and related services.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://aimenhancement.com/, contact our clinic, submit a consultation request, or otherwise interact with us.
AIME operates from Suite 401, 316 Windermere Rd, Edmonton, AB T6W 2Z8 and can be contacted by phone at 780-250-1800 or by email at reception@enhancehealthmedical.com.
1. Privacy and Medical Information
AIME provides private men’s sexual health services, including consultation-based care and treatment information related to erectile dysfunction, Peyronie’s disease, Rezum Water Vapor Therapy, UroFill, and related medical services. Because of the nature of our services, some information you provide may be sensitive personal or health-related information.
We handle personal information in accordance with applicable Canadian and Alberta privacy laws. Alberta’s Personal Information Protection Act governs the collection, use, and disclosure of personal information by private-sector organizations in Alberta, and federal privacy principles may also apply depending on the nature of the interaction.
This Privacy Policy is intended to describe our general website and clinic privacy practices. It is not a substitute for any separate consent forms, medical intake documents, clinic policies, or notices that may apply to your care.
2. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Your name
- Email address
- Phone number
- Message or inquiry details
- Appointment or consultation request information
- Referral-related information
- Medical history or health-related information submitted through intake, registration, or consultation forms
- Information related to your treatment interests, symptoms, goals, or concerns
- Financing inquiry details, where applicable
- Any other information you choose to provide to our clinic
Before a scheduled appointment, patients may be asked to complete online registration and medical information forms that inquire about sexual function and underlying medical conditions. This information is reviewed by trained medical professionals as part of the consultation process.
3. Website Usage Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Referring website
- General location information based on IP address
- Website performance and interaction data
This information helps us maintain website security, improve website functionality, understand visitor activity, and improve our online services.
4. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, pixels, or similar technologies to improve website performance, measure traffic, support marketing efforts, and understand how visitors use the site.
Cookies are small files stored on your device. You can disable or manage cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
We may use third-party services such as analytics providers, advertising platforms, embedded video providers, social media platforms, or website hosting tools. These third parties may collect information according to their own privacy policies.
5. How We Use Personal Information
We may use personal information for the following purposes:
- To respond to inquiries submitted through the website
- To schedule, confirm, or manage consultations
- To communicate with patients or prospective patients
- To review consultation requests and medical intake information
- To provide medical services, treatment planning, and follow-up care
- To process referrals
- To provide information about treatments, technology, financing options, or clinic services
- To improve our website, services, and patient experience
- To maintain records required for clinic, medical, administrative, legal, or regulatory purposes
- To protect the security of our website, clinic, patients, staff, and systems
- To comply with applicable laws, professional obligations, and regulatory requirements
We only collect, use, and disclose personal information for reasonable purposes and only to the extent necessary for those purposes.
6. Consent
By submitting information through our website, contacting us, completing forms, booking a consultation, or using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Where required by law or professional standards, we may request additional consent before collecting, using, or disclosing sensitive medical or health-related information.
You may withdraw your consent, subject to legal, medical, contractual, or regulatory limitations. If you withdraw consent, we may not be able to provide certain services or respond fully to your request.
7. Medical and Consultation Forms
Information submitted through consultation, registration, referral, or medical intake forms may include sensitive health information. This information is used to help our medical professionals assess your concerns, prepare for your consultation, and support appropriate care.
Please avoid submitting urgent medical concerns through the website. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
8. How We Share Personal Information
We do not sell your personal information.
We may share personal information only when necessary and appropriate, including with:
- Physicians, nurses, clinic staff, or trained medical professionals involved in your care
- Administrative staff who help schedule appointments or manage communications
- Secure technology, website, hosting, email, form, or record-management service providers
- Referral partners or healthcare providers, where authorized or required
- Financing providers, if you choose to apply for or request financing information
- Legal, regulatory, professional, or government authorities when required by law
- Service providers who help us operate our website, communications, marketing, or clinic systems
Any third-party service providers that process personal information on our behalf are expected to protect that information and use it only for the services they provide to us.
9. Email and Electronic Communications
If you contact us by email or submit a form through the website, we may respond using the contact information you provide.
Please note that email and website forms may not always be fully secure methods of communication. You should avoid sending highly sensitive medical information by email unless you have been instructed to do so through an approved clinic process.
We may send appointment-related, consultation-related, or service-related communications. Marketing communications, where used, will be handled in accordance with applicable laws.
10. Retention of Personal Information
We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law, professional standards, medical record obligations, regulatory requirements, insurance requirements, or legitimate business purposes.
Medical records and consultation-related information may be retained for longer periods where required by healthcare regulations, professional obligations, or clinic policy.
When information is no longer required, we will securely delete, anonymize, or dispose of it.
11. Security Safeguards
We use reasonable physical, administrative, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These safeguards may include secure systems, access controls, staff confidentiality practices, password protection, secure hosting, and other appropriate security measures.
However, no website, email system, or electronic storage system can be guaranteed to be completely secure. You acknowledge that information submitted online carries some inherent risk.
12. Accuracy of Information
We rely on you to provide accurate and complete information. Please contact us if your personal information changes or if you believe information we hold about you is inaccurate.
Accurate information is especially important when personal or medical details are used for consultation, assessment, or treatment planning.
13. Accessing or Correcting Your Information
You may request access to personal information we hold about you, subject to legal, medical, regulatory, or professional limitations.
You may also request correction of inaccurate or incomplete personal information.
To make a request, please contact us using the information listed in the “Contact Us” section below. We may need to verify your identity before processing your request.
14. Third-Party Websites and Links
Our website may contain links to third-party websites, videos, social media platforms, financing providers, or external resources.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
15. Social Media
AIME may maintain social media profiles, including Facebook and Instagram links from the website. If you interact with us on social media, the platform may collect information according to its own privacy policy.
Please avoid sharing sensitive personal or medical information through public comments, messages, reviews, or social media posts.
16. Reviews and Testimonials
Our website may display reviews or testimonials. Where testimonials are used, we aim to respect privacy and avoid disclosing sensitive personal information without appropriate permission.
Please understand that if you post a public review on a third-party platform, that platform’s privacy policy will apply.
17. Children’s Privacy
Our website and services are intended for adults seeking information about men’s health services. We do not knowingly collect personal information from children through our website.
If you believe a minor has submitted personal information to us, please contact us so we can review and address the matter.
18. International or Out-of-Province Service Providers
Some of our service providers may store or process information outside Alberta or Canada. Where this occurs, information may be subject to the laws of the jurisdiction where it is stored or processed.
We take reasonable steps to ensure service providers protect personal information appropriately.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website, services, legal requirements, or clinic operations.
The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
20. Contact Us
For questions about this Privacy Policy, to request access or correction of your personal information, or to raise a privacy concern, please contact:
Alberta Institute for Male Enhancement
Suite 401, 316 Windermere Rd
Edmonton, AB T6W 2Z8
Phone: 780-250-1800
Email: reception@enhancehealthmedical.com